How to Cancel Xfinity Internet: A Quick & Easy Guide

If you’re considering canceling your Xfinity Internet service, whether due to moving to a new location, finding a better deal with another provider, or for any other reason, it’s essential to understand the process and requirements involved in cancelling your service. In this guide, we will walk you through the steps to cancel Xfinity Internet smoothly and efficiently.

How to Cancel Xfinity Internet: A Quick & Easy Guide


Step 1: Review Your Contract

Before initiating the cancellation process, review your Xfinity Internet contract to understand any early termination fees or specific cancellation policies that may apply. This will help you avoid any surprises and plan accordingly.

How to Cancel Xfinity Internet: A Quick & Easy Guide


Step 2: Contact Xfinity Customer Service

Reach out to Xfinity customer service either by phone or through their online chat service to inform them of your decision to cancel your Internet service. Be prepared to provide your account information and the reason for cancellation.

Step 3: Consider Retention Offers

Sometimes, Xfinity may offer retention deals or discounts to keep you as a customer. If you are open to staying with Xfinity but looking for a better deal, this could be a good opportunity to negotiate and potentially lower your monthly bill.

Step 4: Return Equipment

Xfinity typically requires you to return any rented equipment, such as modems or routers, upon cancellation. Make sure to follow the instructions provided by Xfinity for returning the equipment to avoid any additional charges.

Step 5: Confirm Cancellation

After speaking with Xfinity customer service and completing any necessary steps, ask for confirmation that your Internet service has been successfully cancelled. This will ensure that there are no misunderstandings or billing issues in the future.

Step 6: Check Your Final Bill

After cancelling your Xfinity Internet service, review your final bill to ensure that you are not being charged for any services beyond your cancellation date. If you notice any discrepancies, contact Xfinity customer service for clarification.

Step 7: Consider Your Options

Once you have cancelled your Xfinity Internet service, take the time to explore other Internet service providers in your area to find the best option that meets your needs and budget. Research different plans and pricing to make an informed decision.

Frequently Asked Questions

How Do I Cancel My Xfinity Internet Service?

To cancel your Xfinity Internet service, call the customer service number provided on the Xfinity website or log in to your account and follow the cancellation process.

What Is The Cancellation Process For Xfinity Internet?

To cancel Xfinity Internet, log in to your account and follow the cancellation process. Alternatively, you can call customer service to cancel.

Is There A Cancellation Fee For Xfinity Internet?

There may be a cancellation fee for Xfinity Internet, depending on your contract. Check your contract or contact customer service for more information.

Can I Cancel Xfinity Internet Online?

Yes, you can cancel Xfinity Internet online by logging in to your account and following the cancellation process. Alternatively, you can call customer service to cancel.


Cancelling your Xfinity Internet service doesn’t have to be a complicated process. By following the steps outlined in this guide and being proactive in communicating with Xfinity customer service, you can cancel your service smoothly and without any issues. Remember to review your contract, return any equipment, and confirm your cancellation to ensure a hassle-free experience.

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